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We ask the community for their feedback on the services provided at the Buller District Libraries, NBS Theatre, Reefton Cinema, Reefton Visitor and Service Centre, and Westport Airport.
This was the first time the Westport Airport, Buller District Libraries, the NBS Theatre and Reefton Cinema, and the Reefton Visitor and Service Centre came together to deliver a single survey covering several facilities. Previously, some of these venues carried out individual surveys.
This year, we launched a facilities user survey covering a range of services, such as enquiring at the Reefton Visitor and Service Centre, visiting one of the libraries, watching a movie or a performance, or catching a flight from Westport Airport. People could choose which facilities to provide feedback on based on the services they have used in the last 12 months.
This was an opportunity to let us know how you found the interactions at our facilities and tell us where we could improve. We also wanted to know what you liked about our services so we can continue the good work.
The survey received 188 submissions, 41 of which were in hard copy and 147 completed online. Survey participants could select which facilities they wanted to submit feedback on.
The Buller District Libraries received 133 responses, the theatres received 101 responses, the Reefton Visitor and Service Centre received 61 responses, and the Westport Airport had 75 responses.
The feedback has provided council with comprehensive information about the use of each facility, current customer satisfaction levels, factors already contributing positively to customer satisfaction, and areas that can be improved.
We ask the community for their feedback on the services provided at the Buller District Libraries, NBS Theatre, Reefton Cinema, Reefton Visitor and Service Centre, and Westport Airport.
This was the first time the Westport Airport, Buller District Libraries, the NBS Theatre and Reefton Cinema, and the Reefton Visitor and Service Centre came together to deliver a single survey covering several facilities. Previously, some of these venues carried out individual surveys.
This year, we launched a facilities user survey covering a range of services, such as enquiring at the Reefton Visitor and Service Centre, visiting one of the libraries, watching a movie or a performance, or catching a flight from Westport Airport. People could choose which facilities to provide feedback on based on the services they have used in the last 12 months.
This was an opportunity to let us know how you found the interactions at our facilities and tell us where we could improve. We also wanted to know what you liked about our services so we can continue the good work.
The survey received 188 submissions, 41 of which were in hard copy and 147 completed online. Survey participants could select which facilities they wanted to submit feedback on.
The Buller District Libraries received 133 responses, the theatres received 101 responses, the Reefton Visitor and Service Centre received 61 responses, and the Westport Airport had 75 responses.
The feedback has provided council with comprehensive information about the use of each facility, current customer satisfaction levels, factors already contributing positively to customer satisfaction, and areas that can be improved.
